We collect, use or disclose personal information only with our customer’s permission.We will ensure our customers understand why we require personal information by using clear, understandable language when we identify the purpose. We collect only information required for the purposes we will identify. The information is kept to provide better service in delivering products to our customers. We will not sell your personal information under any circumstances. We only store customer’s information as long as required to establish and/or service accounts or to meet regulatory requirements.
We Protect All Customer Information
All employees and suppliers who have been granted access to our customer records understand the need to keep this information protected and confidential. They are expected to use the information only for the purposes intended and this has been clearly communicated. We have established physical and systems safeguards, along with the proper processes, to protect customer information from unauthorized access or use.
Customer’s Right to Access Their Personal Information
We understand customer’s rights and want them to be aware of them as well. Customers have the right to ask questions about their personal information and to review their files within the guidelines set forth in the Act. They also have a right to request an update or correction and to bring their concerns to our attention through a complaint resolution process.
We will use reasonable means to ensure that personal information is protected while being processed by a third party.
The prior knowledge and permission of the customer are required for the collection, use or disclosure of personal information, except where inappropriate due to legal or security reasons. We may obtain express consent (i.e., specific authorization given to us, either orally or in writing) or we may determine that consent has been implied (i.e., we have not received a specific authorization, but the circumstances allow us to collect, use or disclose personal information).
The collection of personal information shall be limited to that which is necessary for the purpose(s) identified. Personal information shall be collected by fair and lawful means.
Limiting Use, Disclosure and Retention
Personal information will not be used, disclosed or retained for purposes other than those for which it was collected, except with the permission of the customer, or as permitted or required by law. We will retain personal information only as long as necessary for the fulfillment of those purposes. Personal information that is no longer required to fulfill identified purposes will be destroyed, erased or made anonymous.
Personal information shall be as accurate, complete and up to date as is necessary for the identified purpose(s) for which it is to be used. We will, on an ongoing basis, ensure the accuracy and completeness of personal information under our care and control. Customers who provide personal information to us must do so in an accurate and complete manner.
Personal information, regardless of the format in which it is held, will be protected against loss, theft, unauthorized access, disclosure, copying, use or modification by using security safeguards appropriate to the sensitivity of the information.
Specific information about our policies and practices relating to the management of personal information will be readily available to our customers. We will answer customers’ questions about our compliance with the Act.
Upon written request, a customer will be informed of the existence, use and disclosure of his or her personal information and shall be given access to it. We will respond to such requests within 30 days, unless we first advise that we need a longer period to respond. A customer will be able to challenge the accuracy and completeness of the information and have it amended as appropriate.